Warranty & Consumer Guarantee Policy

Last updated: 23^rd of September 2026

1. Important Information

This Warranty & Consumer Guarantee Policy applies to products supplied by Sidek Manufacturing Pty Ltd T/A Solatherm ABN 89 116 049 211] (“Solatherm”).

This Policy should be read together with the warranty documentation supplied with the relevant Solatherm product.

Nothing in this Policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.

Australian Consumer Law consumer guarantees apply automatically to eligible goods and services.

Any manufacturer’s warranty or Solatherm warranty is additional to those statutory rights.

2. Manufacturer’s Warranty

Products supplied by Solatherm may be covered by a manufacturer’s warranty.

The applicable warranty period and conditions will depend on the particular product.

Details of the applicable manufacturer’s warranty will be provided with the product or quotation.

Where a manufacturer’s warranty applies, Solatherm will assist customers with the warranty process where appropriate.

3. Solatherm Warranty

Where Solatherm provides an additional warranty, the applicable warranty period and terms will be stated in the relevant quotation, contract or warranty documentation.

The warranty may cover:

• product defects;
• specified components;
• workmanship;
• installation, where expressly included;
• replacement parts; and
• other matters specifically identified in the applicable warranty.

4. Installation

Where Solatherm provides installation services, installation workmanship will be subject to the applicable contract and warranty terms.

Installation may involve third-party licensed contractors or service providers.

The applicable warranty documentation will identify the party responsible for the relevant installation work.

5. Warranty Conditions

A warranty may be subject to conditions including:

• the product being installed correctly;
• the product being operated in accordance with the manufacturer’s instructions;
• appropriate maintenance;
• servicing where required;
• the product not being modified without authorisation;
• the product not being damaged through misuse;
• appropriate electrical and plumbing infrastructure being maintained; and
• compliance with applicable installation and operating requirements.

These conditions do not limit or exclude any consumer guarantees that cannot lawfully be limited or excluded.

6. What May Not Be Covered by a Manufacturer’s Warranty

Subject to applicable consumer law, a manufacturer’s warranty may not cover damage or failure resulting from matters such as:

• misuse;
• accidental damage;
• unauthorised modification;
• incorrect installation by an unauthorised party;
• abnormal operating conditions;
• failure to follow operating instructions;
• lack of required maintenance;
• external environmental damage;
• vandalism;
• natural disasters;
• power surges or electrical events;
• plumbing conditions outside specified requirements; or
• other causes outside the manufacturer’s control.

7. Consumer Guarantees

Under the Australian Consumer Law, eligible consumers have automatic consumer guarantee rights.

Depending on the circumstances, these may include rights relating to:

• acceptable quality;
• fitness for purpose;
• matching description;
• correspondence with samples or demonstrations;
• repairs and spare parts; and
• compliance with express warranties or representations.

If a product or service does not meet an applicable consumer guarantee, you may have rights to a remedy such as repair, replacement, refund or resupply, depending on the circumstances and the nature of the problem.

8. Making a Warranty Claim

To make a warranty claim, please contact:

Solatherm

Email: warranty@solatherm.com.au

Telephone: 1300 765 272

You may be asked to provide:

• your name;
• contact details;
• property address;
• invoice or proof of purchase;
• product model;
• serial number;
• installation date;
• description of the issue;
• photographs or videos; and
• other information reasonably required to assess the claim.

9. Assessment of Claims

Solatherm may inspect the product or arrange for an authorised technician or installer to inspect the product.

Where reasonably necessary, Solatherm may request additional information or arrange a site inspection.

If a fault is identified, Solatherm will determine the appropriate remedy in accordance with the applicable warranty and Australian Consumer Law.

10. Repairs and Replacement Parts

Where a product is repaired or replaced under warranty, the applicable warranty conditions will determine the treatment of replacement parts and the remaining warranty period.

Nothing in this section limits any consumer guarantee rights that apply by law.

11. Transport and Site Costs

Depending on the circumstances of a warranty claim, charges may apply for transport, access, inspection or other services where the claim is outside the applicable warranty.

Where consumer guarantees apply, Solatherm will comply with its legal obligations regarding remedies and associated costs.

12. Performance and Energy Savings

Solar and heat-pump system performance varies depending on site conditions and usage.

Factors may include:

• solar radiation;
• weather;
• system configuration;
• number and orientation of solar panels;
• water usage;
• hot-water demand;
• temperature settings;
• electricity tariffs;
• operating hours;
• household size;
• installation conditions; and
• other site-specific factors.

Published savings or performance figures are indicative unless expressly guaranteed in writing.

Statements using terms such as “up to” represent potential performance under specified conditions and are not guarantees of individual results.

13. Your Legal Rights

Nothing in this Policy is intended to restrict your rights under Australian Consumer Law.

Where a provision of this Policy conflicts with a mandatory legal right, the mandatory legal right will apply.

14. Contact

Solatherm

52 Barnett Avenue
Glynde SA 5070
Australia

Email: warranty@solatherm.com.au

Telephone: 1300 765 272

Website: https://solatherm.com.au/