Terms and Conditions

Last updated: 23^rd of September 2026

Welcome to the Solatherm website, available at https://solatherm.com.au/ (the “Website”).

The Website is operated by Sidek Manufacturing Pty Ltd T/A Solatherm  ABN 89 116 049 211 (“Solatherm”, “we”, “us” or “our”).

By accessing or using this Website, you agree to these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not use the Website.

1. About These Terms

These Terms and Conditions govern your use of the Website and the information, content, products and services made available through it.

These Terms and Conditions do not replace or limit any specific terms and conditions that may apply to the purchase, supply or installation of a Solatherm product or service.

Where you purchase a product or service from Solatherm, additional terms, quotation terms, installation terms, warranty terms or other contractual documents may apply.

If there is any inconsistency between these Website Terms and a specific written agreement between you and Solatherm, the specific agreement will prevail to the extent of the inconsistency.

2. Website Information

We endeavour to ensure that the information on this Website is accurate, current and useful.

However, information on the Website is provided for general information purposes only and may be changed, updated or withdrawn without notice.

Product specifications, dimensions, performance information, photographs, illustrations, availability, pricing and other information may change from time to time.

To the extent permitted by law, Solatherm does not guarantee that all information on the Website will always be complete, accurate, current or error-free.

You should obtain a formal quotation and product-specific information from Solatherm before making a purchasing decision.

3. Product Information and Performance

Solatherm products are designed to provide energy-efficient heating, hot water and other energy solutions.

Performance may vary depending on a range of factors, including:

• location;
• climate and weather conditions;
• solar radiation;
• available sunlight;
• PV system size and orientation;
• household or commercial hot-water demand;
• water temperature requirements;
• installation configuration;
• operating conditions;
• electricity tariffs;
• usage patterns;
• equipment settings;
• maintenance; and
• other site-specific conditions.

Any energy savings, efficiency, return-on-investment, cost-reduction or performance figures published on the Website are indicative only unless expressly stated otherwise in a written agreement.

Statements such as “up to” or similar performance claims represent potential or maximum performance under specified or favourable conditions and should not be interpreted as a guarantee of actual results for a particular property.

Where an estimate, calculation or savings figure is provided, you should obtain an assessment specific to your property before relying on that information.

4. Quotes and Pricing

Any pricing, product information or pricing examples displayed on the Website are subject to change.

A Website price or estimate does not constitute a binding offer unless expressly stated otherwise.

A formal quotation issued by Solatherm will set out the applicable price, inclusions, exclusions, installation requirements and other relevant conditions.

Unless expressly stated in a quotation, additional costs may apply for site-specific requirements, electrical work, plumbing, structural work, modifications, access requirements, additional materials, permits, freight or other works.

5. Enquiries and Contact Forms

When you submit an enquiry through the Website, you agree that Solatherm may use the information you provide to respond to your enquiry and provide information about relevant products and services.

You must ensure that information supplied to Solatherm is accurate and complete.

Submitting an enquiry does not create a contract between you and Solatherm.

6. Installation

Where Solatherm or an authorised installer provides installation services, the installation will be subject to the terms of the relevant quotation, contract and applicable laws and standards.

Installation requirements may vary depending on the property and site.

Before installation, Solatherm or its installer may need to assess matters including access, plumbing, electrical supply, roof or ground conditions, available space, existing equipment and other site conditions.

Additional work may be required where site conditions differ from those reasonably anticipated at the time of quotation.

7. Third-Party Installers and Service Providers

Solatherm may recommend independent installers, contractors, technicians or other service providers. Where you engage a third party directly, you contract with that third party for its services. The third party is responsible for the work it performs, including the quality of its installation, and its own terms and conditions may apply.

To the extent permitted by law, Solatherm is not responsible for loss or damage caused by work performed by a third party that you engage directly. Nothing in this clause excludes or limits any rights or remedies you may have under applicable law in relation to goods or services supplied by Solatherm.

8. Warranties

Solatherm products may be supplied with manufacturer’s warranties and/or Solatherm warranties.

The applicable warranty terms will depend on the product purchased and will be provided with the relevant product or quotation.

Warranty coverage may be subject to conditions including correct installation, operation, servicing, maintenance and compliance with the manufacturer’s requirements.

Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, warranty or other right that cannot lawfully be excluded, restricted or modified under Australian law.

9. Australian Consumer Law

Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies available to consumers under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other applicable law.

To the extent permitted by law, Solatherm’s liability will be limited in accordance with the applicable provisions of the Australian Consumer Law.

Where a limitation of liability is permitted by law, Solatherm may, at its option, repair, replace or refund goods, or resupply services, in accordance with the applicable legal requirements.

Consumers have rights in relation to goods and services that cannot be excluded by contract.

10. Website Availability

We do not guarantee that the Website will always be available, uninterrupted, secure or free from errors, viruses or other harmful components.

We may suspend, modify, update or discontinue any part of the Website at any time without notice.

To the extent permitted by law, Solatherm is not responsible for loss resulting from interruptions or unavailability of the Website.

11. Intellectual Property

Unless otherwise stated, all content on the Website is owned by or licensed to Solatherm.

This includes:

• text;
• photographs;
• graphics;
• logos;
• trademarks;
• product information;
• designs;
• diagrams;
• videos;
• documents;
• downloads;
• software; and
• other materials.

You must not reproduce, modify, distribute, publish, sell, commercially exploit or otherwise use Website content without our prior written permission, except where permitted by law.

12. Trademarks

The Solatherm name, logo, product names, trade marks and other branding displayed on the Website are owned by or licensed to Solatherm or their respective owners.

You must not use these trademarks without prior written permission.

13. Third-Party Websites

The Website may contain links to third-party websites.

These links are provided for convenience only.

Solatherm does not necessarily endorse or control third-party websites and is not responsible for their content, availability, security, privacy practices or terms and conditions.

You access third-party websites at your own risk.

14. User Conduct

You must not use the Website:

• for any unlawful purpose;
• to transmit malicious code or software;
• to attempt to gain unauthorised access to the Website or its systems;
• to interfere with the operation or security of the Website;
• to collect information about other users without authorisation;
• to impersonate another person or entity; or
• in any way that could damage, disable or impair the Website.

15. Privacy

Our collection, use and handling of personal information is governed by our Privacy Policy.

By submitting information through the Website, you acknowledge that your information may be collected and handled in accordance with that Privacy Policy.

Privacy Policy: [INSERT LINK]

16. Cookies and Analytics

The Website may use cookies, analytics tools and similar technologies to improve website functionality, understand website usage, measure marketing activity and improve our products and services.

Further information is available in our Privacy Policy and, where applicable, our Cookie Policy.

17. Security

We take reasonable steps to protect the Website and information submitted through it.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You acknowledge that you use the Website at your own risk.

18. Limitation of Liability

To the maximum extent permitted by law, Solatherm excludes liability for loss or damage arising from your use of, or reliance on, information contained on the Website.

This may include, to the extent permitted by law:

• indirect or consequential loss;
• loss of revenue;
• loss of profits;
• loss of business;
• loss of anticipated savings;
• loss of data; or
• business interruption.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

Nothing in these Terms limits your rights under the Australian Consumer Law.

19. Indemnity

To the extent permitted by law, you agree to indemnify Solatherm against losses, claims, liabilities, costs and expenses arising from your misuse of the Website, your breach of these Terms, or your violation of any applicable law or third-party rights.

This clause does not apply to the extent that the relevant loss was caused by Solatherm’s own negligence, breach of contract or unlawful conduct.

20. Changes to These Terms

We may update these Terms and Conditions from time to time.

The updated version will be published on the Website and will apply from the date it is published unless otherwise stated.

You should check this page periodically for changes.

21. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be read down or removed to the extent necessary, and the remaining provisions will continue to apply.

22. Governing Law

These Terms and Conditions are governed by the laws of South Australia, Australia.

You agree to submit to the jurisdiction of the courts of South Australia and any applicable courts of appeal.

23. Contact Us

If you have any questions about these Terms and Conditions, please contact us.

Sidek Manufacturing Pty Ltd T/A Solatherm

52 Barnett Avenue
Glynde SA 5070
Australia

Email: enquires@solatherm.com.au

Website: https://solatherm.com.au/